Artificial Intelligence (AI) is the new reality and has rapidly transformed several industries promising efficiency, cost savings and most importantly Excellent Customer Service.
In a recent missive penned by Howard Shultz to Starbucks’ board members, the concept of a company’s Soul struck a chord with me, resonating deeply in the context of my own work.
There is not such a thing as Strategic Planning! Strategy is one thing and Planning is another. Yet most schools and training organizations use the term Strategic Planning adding to the already existing confusion about Strategy and Strategic Thinking.
Strategic Business Planning has evolved significantly in response to the unstable, uncertain and disruptive business environment of recent years. This change is mainly due to the recognition that traditional, long-term strategic planning methods are often ill-suited to navigating today’s fast-changing business.
In 28 years of management implementation consulting career, I was often challenged by the statement by many clients in all sectors that their business is different and more complicated than that of others and therefore their issues and challenges are complex. Actually, 2 out 5 business owners have stated the above one way or another.
Persuasion is vital to achieving great results and is not about promoting products to customers, but about understanding their needs and presenting solutions that really address their “pain points”.
I have spent almost my entire career-27 years now, in executive management and professional training and management consulting.
Everyone involved in business today recognize that the territory is filled with Uncertainty. But what does this really mean?
The truth is that the pandemic has highlighted that the way and methods that many companies/organizations are using to serve customers is bad and that they have long since moved away from impeccable or even basic customer service.
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