Tourism
Meeting customers’ needs and expectations through a spirit to serve culture will generate WOAOY clients where value exceeds money spent.
Our clients include global and local leaders in Hospitality, Restaurants and Catering establishments, Entertainment, Airlines, Cruise Ships, Amusement Parks and Tourist Attraction Areas. We focus on creating WOAOY customers through customer service and care programmes, establishing service standards and health and safety programmes, cost / benefit exercises, quality and environmental management systems and process innovation to convert customers once to clients forever. Viability Study for a Hotel in Troodos in Limassol. Development and Implementation of an Integrated Management System for a leading Cruise Ship Hotel Management Organization based in Austria. Development and Implementation of Quality, Safety, Environmental and Food Safety Management Systems including a pilot Scheme for EMAS implementation funded by EU for 10 of the leading Hotels on the island. Achieving Quality Customer Care and Maintaining Long Term Customer Satisfaction designed for a leading Holiday Village Resort in Paphos. Promotion and Sales of Food and Beverage Outlets including cross selling delivered to a leading mountain resort. Verbal Communication designed and delivered for the management of a Hotel in Ayia Napa. We learned how to avoid disagreements using a nicer and more beautiful way and how to respect the perception of others whether we agree or not. There were many case studies and participation from all. The trainer was very good, enthusiastic and transmittable. Very good seminar with emphasis on keywords for what is best to answer and what not. The trainer was very good and had the ability to impart the right techniques for managing a crisis in the workplace. The seminar was very useful with practical and specific examples in order to apply KPIs in our workplace. The trainer was passionate with a lot of knowledge on the subject.
Costas Nikolaou, Four Seasons Hotel
Giannos Grigoriou, Four Seasons Hotel
Telemachos Xassapis, Aphrodite Hills Resort
A&M Hadjichristou Ltd
Adams Beach Hotel
Aeneas Hotel
Aliathon Tourist Village
Aloe Hotel
Anonymous Beach Hotel
Columbia Beachotel Pissouri
Coral Beach Hotel & Resort
Four Seasons Hotel
King Richard Hotel
Lanitis Development (Aphrodite Hills)
Lanitis Development Public Ltd
L'onda Beach HotelLordos Beach Hotel
Maritime Hotel Management
Nestor Hotel
PASYXE
Pernera Beach Hotel
Pipis Tourist Estate Ltd
SPM Napa Project Ltd
St George Hotel
St Raphael Resort
Sunotels
Tsokkos Hotel
Ξενοδοχειακό Συγκρότημα ΤΕΤΥΚ
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