Tourism

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Meeting customers’ needs and expectations through a spirit to serve culture will generate WOAOY clients where value exceeds money spent.

Our clients include global and local leaders in Hospitality, Restaurants and Catering establishments, Entertainment, Airlines, Cruise Ships, Amusement Parks and Tourist Attraction Areas. We focus on creating WOAOY customers through customer service and care programmes, establishing service standards and health and safety programmes, cost / benefit exercises, quality and environmental management systems and process innovation to convert customers once to clients forever.

Viability Study for a Hotel in Troodos in Limassol.

Development and Implementation of an Integrated Management System for a leading Cruise Ship Hotel Management Organization based in Austria.

Development and Implementation of Quality, Safety, Environmental and Food Safety Management Systems including a pilot Scheme for EMAS implementation funded by EU for 10 of the leading Hotels on the island.

Achieving Quality Customer Care and Maintaining Long Term Customer Satisfaction designed for a leading Holiday Village Resort in Paphos.

Promotion and Sales of Food and Beverage Outlets including cross selling delivered to a leading mountain resort.

Verbal Communication designed and delivered for the management of a Hotel in Ayia Napa.

Iliana Kyriacou, Vesta Holidays Ltd

Very well organized seminar! It had many activities and practical exercises and we were given very useful material!

Constantine Petridis, Honeywell Travel

Very helpful, interesting and productive seminar!

Neophytos Neophytou, Aphrodite Hills Resorts

A lot of training with very good presentation of modern methods of purchasing and suppliers management with excellent presentation.

Polivios Polydorou, Sanwing Sandy Bay Beach Hotel

Very understandable with many examples. We have learned new innovations, some have been made, a reminder of forgotten supplies. I’m really excited, Mr. Mouzouris very well informed!

Paris Hadjoannou, Kefalos Hotels Ltd

An interesting seminar with practical practices. Excellent the trainer!

Marianna Asprou, Aeneas Hotel Ltd

Very interesting, right on the topic and very essential. Very good coaching abilities from the trainer, thank you very much!!!

Stelios Filiasis, Aphrodite Hills Holiday Residences

Productive and pleasant. It has improved my understanding of how to handle customers by phone. There was a nice atmosphere, it was understandable, and it was very engaging.

Diana Oganesean, Aphrodite Hills Holiday Residences

Interesting, very positive. Teaching, helped us to learn more about better customer service in a pleasant environment. Excellent trainer.

A&M Hadjichristou Ltd
Adams Beach Hotel
Aeneas Hotel
Aliathon Tourist Village
Aloe Hotel
Anonymous Beach Hotel
Columbia Beachotel Pissouri
Coral Beach Hotel & Resort
Four Seasons Hotel
King Richard Hotel
Lanitis Development (Aphrodite Hills)
Lanitis Development Public Ltd
L'onda Beach Hotel
Lordos Beach Hotel
Maritime Hotel Management
Nestor Hotel
PASYXE
Pernera Beach Hotel
Pipis Tourist Estate Ltd
SPM Napa Project Ltd
St George Hotel
St Raphael Resort
Sunotels
Tsokkos Hotel
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Seminars & events

Events in December 2024

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Testimonials

Kyriakos Hadjioullas, Skillstock Ltd

The seminar was very constructive. I developed better communication skills and I even socialized. Very good and pleasant environment.

Chris Constantinou, M.Y. Vadem Hospitality Ltd

It helped me understand better myself and where I have the capabilities to improve myself without changing who I am. I learnt new things, I learnt how to improve myself and have a peaceful day/life.

Phedias Tsiakkas, Alexis Tsiakkas & Co Ltd

Very helpful seminar! It gives you answers to many problems of everyday life / job.

Omiria Sergidou, National Insurance

I am amazed by the Leadership Workshop. Usually I am not easily surprised, but today I was !!! So much concentrated knowledge and direct transmissibility by the highly experienced trainer Mr Mouzouris, step by step guiding us to understand everything we need to change in order to achieve every goal we put into our minds!!… Read more “Omiria Sergidou, National Insurance”

Elena Constantinou, ALKIS Ch. CHATZIKYRIAKOS (Frou Frou Biscuits) Public Ltd

Interesting, pleasant, very well organized and informative seminar! The presentation and transmission way of the seminar was very pleasant and understandable. Vasiliki was very well prepared and very well aware of the object and kept our intent throughout the duration of the seminar.

Chrisovalanto Christou, Christofi Group

Very helpful seminar! We heard new things that will help us a lot in our workplace.

Nicoletta Louka, Rikkos Mappouridis & Partners

Informative seminar! The trainer created a very pleasant atmosphere.

Marina Michael, Rikkos Mappouridis & Partners

Very interesting seminar with original way of transmission of the trainer. Keep your level as-being!