We learnt in practise how to handle effectively conflicts and customers anger

Yesterdays seminar was undoubtedly a very practical seminar where participants from the very first moment started thinking how they could confront various conflicts with customers.

Using various examples, case studies and also queries from the participants, the trainer gave out personalized advises for each company on how to confront difficult situations and in the end to reverse customer dissatisfaction for the benefit of the company.

Furthermore a big part of the seminar was dedicated on the “magic words” of communication which is one of the major parts of anger and conflict management. If we keep on using positive words and not negative words which triggers anger this will eventually help.

I could say that this seminar was really nice and at the same time constructive.

Christofi Vasiliki
Communication, Soft Skills and PR Specialist – Trainer and Coach
Conicon Ltd