Client Case Study on Defining and Documenting a Management System based on Process Approach Methodology

Working on defining and developing Management Processes to ensure the achievement of Key Performance Indicators based on Corporate Objectives for a premiere, One stop Property Group offering Real Estate Sales, Rentals, Property Development and Property Management.

We use the PDCA technique (Plan – Do – Check – Act)

Processes are defined using Conicon’s MSP Tool that includes:

1. Process Objective
2. Process Inputs and Outputs
3. Process Primary and Secondary Responsibilities
4. Process Key Performance Indicators

Processes are documented using flow charts that allow us to define Process steps, Interrelated Processes and Data/ Information generated at each process step.

Finally, to enhance the implementation of Management Processes, a Communication Plan is developed from each Process. Conicon’s PCP (Process Communication Plan) is utilized.

The Communication Plan is based on Process steps and further defines explicitly.

1. Type of Communication
2. Objective of Communication
3. Audience / recipients
4. Specific actions by audience / recipients including deadline for response / action
5. Medium and filing of communication records

The above methodology is actually embedded now in the revised management system standards such as ISO 9001: 2015

Yiannakis Mouzouris

Head of Consulting and Training

Conicon Ltd