Live Online Training – Leading Customer Service: Elevating the Customer Experience to Excellent
This is the No. 1 Trend in USA!
In today’s competitive business environment, customer service stands as the cornerstone of success. It is crucial that individuals interacting with customers possess the skills and insights necessary to elevate their approach and exceed customer expectations.
Exceptional customer service sets you apart in today’s competitive landscape. Acquire the skills and knowledge needed to position your organization as a leader in customer satisfaction.
This program provides participants and organizations with the opportunity to work on and implement strategies that will significantly improve their customer service.
Seminar Brochure
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We learned about improvement of communication skills in many ways (e.g. emails, live chat). As small group we all participated with practical exercises and role playing. Mrs. Vasiliki was excellent, interesting, and interested in sharing her knowledge.
Kevin Reuzeau, Annitak Ltd
Upon completion of the seminar the participants will be able to:
- Elevate Customer Satisfaction: Learn proven strategies to enhance customer satisfaction and loyalty. Understand the psychology of customer interactions and turn each interaction into an opportunity to delight.
- Master Effective Communication – Transform the Negative Communication to Positive: Communication is key in customer service. Acquire powerful communication techniques to handle challenging situations with finesse and leave a lasting positive impression on every customer.
- Build a Customer-Centric Culture: Discover how to instil a customer-centric mindset within your team and organization. Foster a culture where every member is committed to delivering exceptional service at every touchpoint.
- Handle Difficult Customers Perfectly: Equip yourself with tools to manage challenging customer interactions effectively. Turn potential conflicts into opportunities to showcase your dedication to customer satisfaction.
- Implement Best Practices: Stay up to date with the latest trends and best practices in customer service. Explore case studies and real-world examples to understand how leading organizations achieve and maintain exceptional customer service standards.
Candidates Profile:
Customer-Focused Professionals, Customer Service Representatives, Team Leaders and Managers, Professionals in Client-Facing Industries.
During the Online Seminar you will be able to:
- Participate
- Ask questions
- Interact
- Obtain hands on practice
Get almost all the benefits of classroom training without the time and cost of traveling.
- Save Μore
- Save Time
All material but mainly methodologies, tools, templates, and case studies are based on implemented practices applied by the Trainer / Consultant in the last 5 years in leading companies in telecommunications, commerce, manufacturing, professional services.
Equipment:
- No need for special knowledge
- Just access to quick internet from:
- PC or Laptop
- Desktops (camera, microphone and speakers)
- Android Tablet
- iPads
* The seminar can be organized as an Inhouse Seminar customized to your company needs.
It was enjoyable, interesting with good activities for the participants. We learned new methods and techniques to communicate better with customers suppliers and our colleagues. Excellent!! Vasiliki was polite, understandable and she brough my confidence back and we have learned a lot of things throughout her presentation.
Nicolas Theodosiou
Trainer: Vasiliki Christofi – Applied Communication, Soft Skills, PR Specialist, NAMA Certified: Anger Management Specialist IV and CCIS Crisis Intervention Specialist -Trainer & Coach, B.A. Applied Communication, UK
Click here to see the full CV of Vasiliki Christofi
DATE:
DURATION: 7 hours 09:00 – 16:00 (UAE time)
LANGUAGE: English
COST: $150 (once you book your participation online, a separate email will be sent with the invoice)
The above cost includes:
- Seminar Participation
- The seminar material in electronic form
- Certificate of Attendance
Very practical and useful seminar with very good explanation from the trainer that was excellent!
Luidmila Michael
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