19 rules for Flawless Telephone Customer Service

Flawless telephone customer Service is a subject/topic that bothers all companies regardless of the sector that they belong. So our last week’s seminar included people from various sectors.

The are some basic rules which are necessary to be followed in order to be able to impress and gain your customers through telephone communication. During the seminar we saw in practise the 19 rules for a flawless telephone customer service.

Alongside, in order the seminar participants to practise in the theme of the seminar we did some case studies which were based in real life scenarios and also role play.

It was generally an amazing seminar which prepared the participants to be able to implement flawless telephone customer service.

Christofi Vasiliki
Communication, Soft Skills and PR Specialist – Trainer and Coach
Conicon Ltd